www.vibrator.com
Grade: B

Review Summary: Vibrator.com provides all the basics required for a trust-worthy online sex toy store. They have a huge number of categories and individual items, making it very easy for you to find exactly what you are looking for, from the basic vibrator to the unique novelty or clothing item, to furniture and DVDs. Although there is little in the way of a “community” feel, and there is no information on the company itself, there is a great blog which is updated regularly with interesting topics, and the “news” and “education” sections also add some personality to the site. There are some decent website features, and plenty of information regarding subjects such as terms and conditions, help topics, privacy policy, and shipping. If a community/personal feel is not important to you, and you are just interested in buying a quality product, with various shipping options, discreet billing and packaging, decent prices, and a reasonable return policy, then head over to Vibrator.com.

Pros: Advanced search functions, active and interesting blog, free shipping on orders over $75, huge selection of bachelor/bachelorette party items, category for “green toys”, fun gift sets/kits, extensive selection of games, customer reviews are easy to create and add

Cons: Customer reviews are often too short to be very helpful, no user rating of products, product descriptions and information are inconsistent in detail and format, user registration/account required for order, no bargains/sale/clearance category

Criteria used to calculate grade: (see more info on our grading system here.):
Quantity of products = 9
Variety of categories = 9
Product information = 7
Frequent new product releases = 8
Prices/value = 8
Website navigation/ease of use = 8
Useful features = 8
Delivery/shipping policies = 9
Customer service/tech support = 8
Return policies = 9
TOTAL = 83 (B)

Item Categories Available: adult books, adult DVDs, bachelor/bachelorette party items, BDSM/bondage, brand name products, condoms, costumes, edible treats, erotic music, gay sex toys, jewelry, lesbian sex toys, lingerie, lubes/lotions/candles, novelties/gifts/games, sex toys for couples, sex toys for men, sex toys for women, sexy clothing for men, sex furniture, aphrodisiacs, gift certificates, toy storage and cleaners, sex machines

Website Features: All items refundable (if unopened, damaged or incorrect), articles/news, blog, confidentiality/privacy policy, discreet billing and shipping, educational articles, international shipping, live customer service (for placing orders only), merchant pays for return shipping (if damaged or incorrect), newsletter, customer reviews, search function, security/SSL, shipping rates available, wishlists, easy to create customer reviews, resources page, A-Z product map

Shipping Options: UPS, USPS (Priority Mail and Express Mail), Canada USPS, Canada FedEx Int’l Ground, Int’l USPS Global Priority

Payment Options: Visa, Mastercard, American Express, Discover, Vibrator.com gift certificate, check, money order, cashier’s check (U.S. only)

http://www.sextoysex.com
Grade: B-

Review Summary: With an extremely large selection of products and categories, Sex Toy Sex is sure to have everything you are looking for. The company has been in the sex toy business for almost 15 years, and based on this experience it successfully provides all the essentials for an online sex toy store. The look of the site is very clean, and well-organized, and it is generally easy to navigate. What it lacks in “personality” (no blogs, “how to” articles, newsletter, etc.), it makes up for in solid performance: a fast-loading site, privacy, customer service, a variety of payment options, and respectable shipping rates. And if it’s personality you’re looking for, you won’t be disappointed with it’s owner, Sex Toy Dave, who has made a name for himself in the Hollywood scene and most notably as a client on Bravo’s hit TV show, Millionaire Matchmaker. But with or without the owner’s celebrity status, Sex Toy Sex is a winner.

Pros: Fast loading site, “What’s New” and “Bestsellers” categories, favorites list, advanced search functions, huge quantity of products and categories, plenty of payment options including wire transfer

Cons: Only one view of product on product page, product reviews not notated on product page, no “sort by” option for search results, no sale/bargain category, search function includes DVDs in results (no way to separate)

Criteria used to calculate grade: (see more info on our grading system here.):
Quantity of products = 9
Variety of categories = 9
Product information = 7
Frequent new product releases = 9
Prices/value = 8
Website navigation/ease of use = 8
Useful features = 6
Delivery/shipping = 8
Customer Service/Tech support = 8
Return policies = 8
TOTAL = 80 (B-)

Item Categories Available: adult books, adult DVDs, adult video on demand/pay per view, bachelor(ette) party items, BDSM/bondage/fetish, brand name products, condoms, costumes, edible treats, gay sex toys, jewelry, lesbian sex toys, lingerie, lubes/lotions/candles, novelties/gifts/games, sex toys for couples, sex toys for men, sex toys for women, live webcams, love dolls, aphrodisiacs, enema/douche items, paint-on clothes, toy storage and cleaners

Website Features: credit/exchange for defective items only, confidentiality/privacy policy, discreet billing and shipping, international shipping, return shipping reimbursed if it is prearranged and meets criteria, online order tracking, customer reviews, search functions, security/SSL, shipping rates available, favorites list, product description includes ability to see products with similar features, ASACP Approved Member

Shipping Options: UPS, USPS Priority Mail for U.S. orders

Payment Options: Visa, Mastercard, American Express, Discover, personal check, money order/bank check, wire transfer