www.gamelink.com
Grade: C+
Review Summary: If this review was strictly for an adult movie website, the score for Gamelink would no doubt be higher. The adult DVD and adult Video On Demand products available are the highlight of this site, and the toys are more like an afterthought. And since this review is within the “Online Sex Toy Store” genre, there are some obvious areas requiring improvement. For example, searching for a toy is cumbersome, as it requires the user to click on “More search options” and select “toys” in the category. Even a quick look at this form will reveal that this website was (and is) made mainly for video buyers. Since the customer service and shipping policies, as well as the shipping rates, are very good, this would be a recommended site if a buyer was looking for a DVD, and maybe a toy along with it.
Pros: Reasonable shipping rates, huge selection of DVD’s and adult video on demand, live customer service, reasonable product prices, studio line toys (created by adult movie studios), “Good” rating at BizRate.com
Cons: Search function for toys is cumbersome, variety of categories is below average, website features are merely basic, many toys do not have any reviews, very minimal product information
Criteria used to calculate grade (see more info on our grading system here):
Quantity of products = 9
Variety of categories = 6
Product information = 5
Frequent new product releases = 8
Prices/value = 9
Website navigation/ease of use = 8
Useful features = 7
Delivery/Shipping = 9
Customer Service/Tech support = 9
Return Policies = 9
TOTAL = 79 (C+)
Item categories available: adult books, adult DVDs, adult video on demand, BDSM/bondage, brand name products, budget/bargain items, condoms, edible treats, gay sex toys, jewelry, lesbian sex toys, lingerie, lubes/lotions/candles, novelties/gifts/games, sex toys for couples, sex toys for men, sex toys for women
Website Features: Product exchanges available on defective or incorrect items, articles, confidentiality/privacy policy, discreet billing and shipping, international shipping, live customer service, online order tracking, regular promotions/deals/sales, customer reviews/ratings, shipping rates available, search function, security/SSL, discount club, e-mail coupons, ASCAP member
Shipping Options: USPS, UPS, Fed Ex
Payment Options: Visa, Mastercard, Discover, American Express, JBC, check, money order