Discreet-Romance.com
Current Grade: B-
Review Summary: Discreet Romance provides not only the popular sex toys at reasonable prices, but it also provides some helpful and interesting resources. The all-important main landing page is organized very well, and incorporates a variety of ways to check out the site from the get-go, including “Fun Places”, “Shop By Price”, and “Start Here” links. The “search” and “sort by” functions are a great way to find exactly the sex toy you are looking for. The site provides several ways for users/consumers to interact including a blog and an adult community (forum.) Although usually sex toy websites that provide that “community” feel also tend to provide a history and background on the company and/or it’s owner(s), that is one area that is lacking with Discreet-Romance. But, in general this is a place you can expect to find a good sex toy at a reasonable price, have it billed and shipped discreetly and securely, and get a discount as a return customer.
Pros: Search by price, manufacturer name, or most popular, sort searches by various factors, return customer discounts, almost 3,000 toys on sale (at the time of the review), extensive shipping information, adult news/articles/community/blog, “good” rating at BizRate, UPS vs. USPS comparison on shipping page, extensive FAQ page
Cons: Credit card payment only (no check/money order), product information doesn’t show if item is in stock, links for “Just Arrived” and “New Arrivals” but there is nothing listed, no live customer service, no wishlists, orders placed on Friday, Saturday, or Sunday are shipped Monday (due to UPS business hours)
Criteria used to calculate grade (see more info on our grading system here.):
Quantity of products = 8
Variety of categories = 9
Product information = 8
Frequent new product releases = 8
Prices/value = 9
Website navigation/ease of use = 8
Useful features = 8
Delivery/shipping = 8
Customer Service/Tech Support = 7
Return Policies = 8
TOTAL = 81 (B-)
Item categories available: adult books, adult DVDs, bachelor(ette)/sex toy party items, BDSM/bondage/fetish, brand name products, budget/bargain/sale items, condoms, edible treats, erotic music, gay sex toys, jewelry, lesbian sex toys, lingerie, lubes/lotions/candles, novelties/gifts/games, sex toys for couples, sex toys for men, sex toys for women, audio erotica, deluxe sex toys, sex machines, live phone sex, furniture, deluxe sex toys, party ware, furniture/props, aphrodisiacs, toy cleaners, men’s wear, love dolls
Website features: Refund/exchange/credit for defective items only, articles/news, blog, confidentiality/privacy policy, discreet billing/shipping, “how to” guides/information/education, international shipping, merchant pays for return shipping if item is defective, e-mail updates for registered users, online order tracking, regular promotions/deals/sales, staff and customer reviews, customer ratings, search functions, security/SSL, adult community (forum)
Shipping Options: UPS Ground, UPS 2nd Day, UPS Overnight, USPS Priority
Payment Options: Visa, Mastercard, American Express, Discover