http://www.adameve.com
Grade: A
Review Summary:
It’s no wonder that Adam&Eve can claim they are America’s most trusted name in adult products. The company and the website are quite possibly the benchmark for the rest of the industry. In addition to having a well-known name and reputation, they can back it up. With a sex-positive, comfortable environment and a wealth of products, reviews, and customer testimonials, they can put a new customer at ease. Security and privacy are at the forefront of their priorities, and their return policy is better than most competitors. The website has a staggering array of features, including great “how to” guides, news and information, a blog, and weekly deals. Their product list is endless, and it includes their own Adam&Eve brand sex toys and adult DVDs. Are you a customer that likes to know a little bit about the company from which you are buying something? Just click on the “About Adam&Eve” link to learn more about the history of the company, and their current business, including a mission statement and FAQ’s. To say this is a well-rounded sex toy website is to put it mildly. Adam&Eve has set the bar very high for the online sex toy industry.
Pros: Great reputation, over 18,000 products, $6.95 flat rate shipping, tons of customer reviews, excellent return policy, their own brand of sex toys and adult DVDs, 24/7 customer service, weekly deals
Cons: No Video On Demand available, the catalog order form did not work, their online newsletter is not available via e-mail
Criteria used to calculate grade: (see more info on our grading system here.):
Quantity of products = 10
Variety of categories = 9
Product information = 9
Frequent new product releases = 9
Prices/value = 9
Website navigation/ease of use = 9
Useful features = 10
Delivery/shipping = 10
Customer Service/Tech support = 10
Return policies = 10
TOTAL = 94 (A)
Item Categories Available: adult books, adult DVDs, bachelorette party items, BDSM/bondage, brand name products, budget/bargain items, condoms, costumes, gay sex toys, jewelry, lesbian sex toys, lingerie, lubes/lotions/candles, novelties/gifts/games, sex toys for couples, sex toys for men, sex toys for women, Adam&Eve brand adult DVDs and sex toys, live phone sex, men’s wear, sex furniture/props, supplements, and erotic music.
Website Features: All items refundable within the first 90 days, articles/news/events, blog, 28 brick and mortar stores in the U.S., confidentiality/privacy policy, discreet billing and shipping, “how to” guides and information, international shipping, 24/7 live customer service, online newsletter, RSS, deals via e-mail, online order tracking, weekly deals, reviews/ratings (staff and customer), detailed search functions, security/SSL, shipping rates available, wishlists, print catalog, quick order form, corporate sponsor for ASACP, adult entertainment news, franchise opportunities, customer testimonials, and phone orders.
Shipping Options: UPS, USPS
Payment Options: Visa, Mastercard, Discover, Amex, Paypal, check, money order
